Getting started with CCH iKnowConnect is easy

Access complimentary training and resources at your fingertips.

Familiarising yourself with a new platform can be time consuming process. That’s why we’ve created a range of complimentary training and resources to help you transition to CCH iKnowConnect.

This includes in-platform walk-throughs, quick start guides, help articles, bite-size videos, live and on-demand webinars, quarterly product updates and support from our customer service team.

We are committed to ensuring that the transition process is as smooth and easy as possible for our CCH IntelliConnect customers. You’ll also be able to access all these resources via the help menu in the new research platform, CCH iKnowConnect.

We encourage you and your teams to check our Training & Resources website on a regular basis to review the upcoming training schedule and access the latest resources available.

Complimentary live webinars

Discover the Magic of CCH iKnowConnect

Level: Beginner
Duration: 45 min

The introductory webinar will provide an overview of the new research platform.

Our expert trainers will guide you through the platform’s user-friendly interface, so you have the confidence and skills to navigate our robust search functionality and commentary available in CCH iKnowConnect.

Our goal is to showcase how you can achieve research success, save time and increase productivity when using the platform.

Take advantage of our complimentary training to ensure you maximise your investment in CCH iKnowConnect.

View our upcoming training schedule and choose a date/time that suits you.

Navigating the CCH iKnowConnect Upgrade: Your Questions Answered

Transitioning from CCH iKnow or CCH Pinpoint? Get clarity on the upgrade process, new features, and how to get the support you need for a smooth upgrade experience.

CCH iKnow Compare

The introductory webinar will explore the similarities and differences between the new research platform CCH iKnowConnect and CCH iKnow and CCH Pinpoint.

  • Feature Comparisons: CCH iKnowConnect and CCH iKnow and CCH Pinpoint
  • Level: Beginner
  • Duration: 45 Minutes

This webinar will be broken into two comparison sessions:

1. CCH iKnowConnect and CCH iKnow

2. CCH iKnowConnect and CCH Pinpoint

Advanced Searching

Level: Intermediate
Duration: 1 hour

In this session, the deep dive webinar is designed to elevate your knowledge and skills around searching in CCH iKnowConnect.

Our expert presenters will showcase the in-depth coverage on searching tips and techniques.

Coming Soon

Stay ahead of the curve

Level: All
Duration: 1 hour

Join our quarterly product updates to stay informed about the latest developments, enhancements and features available in CCH iKnowConnect, and get a glimpse into our future roadmap.

Our expert presenters will showcase new features, tools and functionality introduced in the past quarter, as well as provide insights into upcoming developments on our roadmap.

Participate in live Q&A sessions to get your questions answered, provide valuable feedback and connect with other like-minded peers in our Wolters Kluwer customer community.

Don't miss this opportunity to shape the future of CCH iKnowConnect and stay ahead of the curve in your industry.

Q3 2023 | September Quarterly Product Update

  • Missed the live session on the 5 September? Register to playback the webinar recording on-demand.

Note: If you attend one of our complimentary CCH iKnowConnect training sessions you will be eligible to request a certificate of attendance. You may choose to use this to meet your CPD requirements where appropriate.

On-demand webinars

Register and watch our on-demand training at a time that suits you.
Discover the Magic of CCH iKnowConnect

Level: Beginner


The introductory webinar will provide an overview of the new research platform.


Duration: 45 min

Watch On-Demand
Feature comparisons: CCH iKnowConnect and CCH IntelliConnect

Level: Beginner


The introductory webinar will explore the similarities and differences between the new research platform, CCH iKnowConnect and CCH IntelliConnect.


Duration: 45 min

Watch On-Demand
Bite-sized training webinar: Home page and account preferences
Level: Beginner

The following session will cover:
• Accessing CCH iKnowConnect
• Subscribed regional content
• Announcements
• Email news preferences
• Commentary citation style
• Change/update password

Duration: 15 mins
Watch On-Demand
Bite-sized training webinar: The Search experience
Level: Beginner

The following session will cover:
• Performing a basic search
• Review auto-suggestions (jump to)
• Refine your search
• Searching within the results
• Use post search filters
• Using search connectors (Boolean)
• Save or Share a search
• History

Duration: 15 mins
Watch On-Demand
Bite-sized training webinar: Browse & 360 degree view of legislation
Level: Beginner

The following session will cover:
• Introducing the spine
• How to lock the spine
• Browse to publications
• Commentary
• Legislation
• Regulatory resources
• Bills
• Practice Areas
• Master Tax guide / Tax Navigator browsing
• 360 degree view of legislation

Duration: 15 mins
Watch On-Demand
Bite-sized training webinar: Favourites & Folders – Sharing / Downloading Session
Level: Beginner

The following session will cover:
• How to add to Favourites & create Folders
• Share a link to a document/s
• Bookmark a document
• Download a document to PDF/Word
• Merge documents on download
• Copy a citation
• View related items
• Keyword highlights

Duration: 15 mins
Watch On-Demand
Bite-sized training webinar: News & Articles, Archived Content
Level: Beginner

Short description: The following session will cover:

• Filter News & Articles
• Search within news
• Access archived news
• Accessing help and support
• Provide feedback

Duration: 15 mins
Watch On-Demand

Tax

CCH iKnowConnect – Superannuation Tour

Missed the live webinar on 12 September?


Register to watch the on-demand recording.


Presenters: Tina Doan, Ben Miller

Warch On-Demand
CCH iKnowConnect – Income Tax and Tax Monitor Tour

Missed the live webinar on 17 October?


Register to watch the on-demand recording


Presenters: Linda Daniele, Renee Leung

Watch On-Demand
CCH iKnowConnect – Worldwide Tax & Tax Treaties Tour

Missed the live webinar on 6 November?


Register to watch the on-demand recording.


Presenters: Cindy Chan, Mary Zachariah

Watch On-Demand

Legal

CCH iKnowConnect – Employment Law Tour

Missed the live webinar on 20 September?


Register to watch the on-demand recording.


Presenters: Gazelle Kalk, Annelies Herrmann

Watch On-Demand
CCH iKnowConnect – Company Law Tour

Missed the live webinar on 27 September?


Register to watch the on-demand recording.


Presenters: June Ahern, Paul Tuohy

Watch On-Demand
CCH iKnowConnect – Property Law Tour

Missed the live session on 18 October?


Register to watch the on-demand recording


Presenters: Clare Kent

Watch On-Demand
CCH iKnowConnect – Torts Tour

Missed the live session on 8 November?


Register to watch the on-demand recording


Presenters: Annelies Herrmann

Watch On-Demand

NOTE: If you attend one of our complimentary CCH iKnowConnect training sessions you will be eligible to request a certificate of attendance. You may choose to use this to meet your CPD requirements where appropriate.

Got a question? We’re here to help.
Review commonly asked questions addressing a range of topics as you transition from CCH IntelliConnect to the new research platform.
Read FAQs
Screenshot of Introducing CCH iKnowConnect video
Watch Video
Introducing CCH iKnowConnect
Bite-sized video
Watch our short video for a quick introduction on CCH iKnowConnect.

CCH iKnowConnect training guides

CCH iKnowConnect Quick Start Guide

CCH iKnowConnect quick start guide cover image

CCH iKnowConnect Search Guide

CCH iKnowConnect search guide cover image
Download Search Guide
Download Now
CCH iKnowConnect
Navigation Guide
A range of WK Books on a shelf
Download Navigation Guide
Download Now

Coming soon:

  • How-to guide: Downloading and sharing
  • How-to guide: Managing your favourites and folders
Get more with CCH iKnowConnect
Connecting you to industry-leading tax, legal and HR content coverage and commentary.
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